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customer comments on closed ticket via email update status

Martin van Eijk
Martin van Eijk
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August 5, 2021

when a customer comments on closed ticket via email  i woud like  the status to update to  reopened

how can i set this up?

i tried it via Automation but did not succeed yet.

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Jack Brickey
Jack Brickey
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August 5, 2021

Are you using CMP project? Can you go to project settings/automation and look in the library section to see if you have a template for this very purpose?

7FCF0113-D472-4D52-AC5A-777393F60FD3.jpeg

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Jack Brickey
Jack Brickey
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August 5, 2021

If you do not have the template here’s what it looks like. However you can tweak it to meet your needs.

C24D2A9A-AC4D-40EB-A686-3EF946D1BF89.jpeg

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Martin van Eijk
Martin van Eijk
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August 5, 2021

I found it and tested it succesfully , thanks

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