When i try to set up an email channel for Jira desk i always get the following error:
Cannot link your email account due to emails in inbox
Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again.
There is no E-Mail in this mailbox.
I ll try to connect to an Exchange 2013 POP account. The Jira desk is a selfhostet version in the same network as the exchangeserver.
Is there a solution to fix this?
Thanks for youre help
I also have the same issue on JIRA Core/Software v7.9.1 and JSD 3.12.1 - I can't connect using POP or IMAP for various errors...
When I go into secure/admin/SDMailInfo.jspa the file does not exist and brings me to a 500 error page (Admin Settings > Applications > Jira Service Desk > Email requests
How are you checking the mail box is empty? Some clients play tricks with layouts that make you think a box is empty when it technically is not.
Have a look with a basic client - most webmail systems will do it if you want to avoid installing anything new - email.com for example
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