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any linkage that exist between source and destination tickets when link is remove pre existing data

thumuluru.shreya
Contributor
June 4, 2025

any linkage that exist between source and destination tickets when link is remove pre existing data the pre existing content shall remain same in JIra cloud using Automation. Can anyone help in this query?

Ex:

Source-Symptom, Destination-Instance

If the link between symptom and instance removed the following fields data will not remove it should remain same

Fields present in ticket like system, data etc;

1 answer

0 votes
Trudy Claspill
Community Champion
July 25, 2025

Hello @thumuluru.shreya 

I don't think I understand your question.

Can you walk us through the scenario, step by step, with example data? That may enable us to provide you with useful advice.

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