Workflow advice

[Frank]

Hello Everyone,

i am rather new to Jira and we are newly implementing jira service management for our servicedesk work. currently when i am creating a Requesttype i am using a form and the onscreen fields for our customers. when is create a request type i am also making a new workflow.

my question in my work order is as follows: should i create one workflow that can fit every shoe or should i just continue as i am working now.

[Jack Brickey · Accepted solution]

Hi @Frank , are you using Team or Company managed project? Look in the lower left for the answer. Whether or not you use different workflow for different requests depends on your needs. Generally I try to keep my workflows as simple and as few as possible. My question to you is why are you creating a new workflow for each request type? Are the statuses and transitions the same or different?

[Frank]

it is voor team managed project as we are a servicedesk for 400 colleagues. the status that is standart was not exactly what we were looking for.

currently i have a incident workflow and a change workflow. i was wondering if it would be wise to create a single workflow that created both in one

i am exploring but sometimes my mind can't grasp the tools correct

[Frank]

this is what i created at first but this was only for a request and i found it to rigid

this is what i created now: you can choose if you need to take the request route or incident route

i am not shure if this is correct and works without issue's cause we are not yet life.