The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
We are a community of users. We are mostly not members of the Atlassian technical support team.
If you have a paid subscription your company is entitled to contact Atlassian Technical support through the URL I provided in my last response. If you are using a free subscription you won't be able to open a support case. But, in that case we can flag your post here to raise it to the attention of Atlassian team members.
Please let us know if you are able to open a support case for yourselves.
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