Why do forms display asset objects differently

[Adam Sterrie]

Hi,

I have a process in JSM that starts with Form which includes a custom field for an object that points to our Assets CMDB, People schema. On the form, the field drops down to show user  names as desired. However, the next stage in the process has a second form (attached by an automation to the JSM ticket), which has an second form. The second form includes the object custom field from the first form and another custom field which is also an object from the People schema. The problem is that in the second form both the initial object filed and the second object field display email addresses instead of full names. which is unacceptable to the client.
How can I get the second form to show the values in the object fields as full names and not email addresses?

[Arkadiusz Wroblewski · Accepted solution]

Hello @Adam Sterrie 

Can you check the label attribute on the People object type?

If the label is currently Email, and the client wants to see names, they need to set the label to a text attribute like Full name / Display name.

This happens because submitted JSM Forms only display the primary Label attribute of an Assets object, regardless of what you see in the initial search dropdown.

To change that you must pretty much change label of this Asset.

It's related to this: https://jira.atlassian.com/browse/JSDCLOUD-16182 

https://jira.atlassian.com/browse/JSDCLOUD-16571 

Best,

Arkadiusz 🤠 

[Adam Sterrie]

Spot on!

There was a slight complication that I had to populate values to some of the entries that were missing a Full Name but once populated it worked like a dream.

Thank you.

[Arkadiusz Wroblewski]

@Adam Sterrie

No problem

Glad we can solve this and make your customer happy at the start of the week. 😃

Best,

Arkadiusz 🤠 ☀️