Why clients get a new email when I add new comment to existing issue?
Julija Akstinė
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1 answer
Salih Tuç
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I assume you are using JSM Cloud.
This notification is configuring from Project Settings -> Customer notifications in your JSM project.
You can look at the "Public comment..." notifications, enable/disable them or change their content from this page:
If customers want to see all the comment history, they basically can open the ticket and check the portal page, otherwise notification for the specific comment will be sent.
By the way, customers will only see the notifications for "Public comments". If you don't want them to see specific comments as an agent, you can use "Internal comments" which only can be seen by agents (and/or admins).
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