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Why can I send an Email "notify stakeholder" although there are no stakeholder in the Incident?

Gerlinde Rohrer
February 27, 2026

I'm wondering why I can click on "notify stakeholder" although there is no stakeholder in my Incident.

To whom is the email sent if there are no stakeholders?
It's very confusing for the agents - and leeds to mistakes.

Thank you for your help
Gerlinde

notify-stakeholder.jpg

 

no-stakeholder.jpgmail-to-stakeholder.jpg

1 answer

0 votes
John Funk
Community Champion
February 27, 2026

Hi Gerlinde,

This is a user forum and not Atlassian Support. I suggest you open a support ticket with Atlassian to get their feedback/guidance and maybe open a Bug ticket. 

https://support.atlassian.com/contact/#/

Please post back here with the resolution for future readers. Best of luck!

Gerlinde Rohrer
March 2, 2026

thank you - I raised a ticket

Like John Funk likes this

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