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Why can I not see an account I have linked to the project, on the field drop down?

Nelena Paparisva
Nelena Paparisva
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April 4, 2019

I created an account and have linked it to a project. When I go into that project and create a new task, the account field drop down does not show this new account.

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Jack Brickey
Jack Brickey
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April 4, 2019

I'm guessing here that "Account" is a custom field as it is not a default one to my knowledge. I don't understand "linking an account to a project". Maybe we are dealing w/ an addon here? Can you provide more info so that I might be able to assist?

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Nelena Paparisva
Nelena Paparisva
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April 4, 2019

Sorry, I should have specified this is to do with Jira-Tempo. One of the fields when creating a new issue in a Jira project, is "Account" (a drop down). In that drop down, any account that has been created in Tempo and associated with the Jira project, shows up. I have created a new account in Tempo and linked it to the relevant Jira project, yet I cannot see it, but I can see all the previous ones I created in the past. 

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Jack Brickey
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April 4, 2019

thanks. i have added the tempo tag so hopefully someone w/ Tempo experience will jump in here.

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