I want a person to be a part of a project as an agent. I add his emali to a project's internall Acess part , but it also automaticly adds the email to Customers part of a project.
As a result this person sees all as a customer only, only portal view.
You to grant the user access to the Jira Service Management product (must be a Site Admin to do this). Then add them to the Service Desk Team project role.
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