Community
Q&A
Jira Service Management
Questions
What is the smart value of the reporter's organization in automation?

What is the smart value of the reporter's organization in automation?

I am doing customer registration automation at JSM.

1. Existing registered customers request to register new customers in portal

2. Automate customer registration

This could have been done easily, but the next problem is.

3. Register the organization of the new customer as the organization of the reporter

To solve this, I looked for smart values for the reporter's organization, but I couldn't find them.

How do I enter it?

To organize.. What I need is

Organization of the reporter (Smart Value)

Screenshot 2023-09-07 at 10.56.32.JPG

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

Hi @[deleted]

Your question is a bit trivial, in the sense that to find the reporter's organization, means that in the first hand you already added him/her to an organization. Is your JSM open for public requests? What exactly are you trying to achieve? You want to create an organization for customers you currently doesn't have any organization and add new users with existing organizations to that organization?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Alex Koxaras -Relational-

Reporters have organizations.
And the portal is only available to authorized users.
What I want is that when a requester who belongs to an organization wants to add a new requester from the same organization, it will automatically add the requester to that organization.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@[deleted] that makes sense! Thanx for clarifying this! Try this smart value:

{{issue.Organizations.first.name}}

since all you want is the organization that is already populated on the issue, based on the reporter's organization.

Let me know if that helps!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Alex Koxaras -Relational-
Thanks, I was getting an error, but replacing 'name' with 'id' fixed it~.

{{issue.Organizations.first.id}}

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Alex Koxaras -Relational- likes this

Good to know that @[deleted] !

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

PREMIUM

PERMISSIONS LEVEL

Product Admin

TAGS