What is Service Requests with Approvals

Want to know that what is "Service Requests with Aprovals" and "Service Request" and want to know what is the difference between both of them.

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Service Request: It is used for requesting help from an internal or customer service desk.

Service Request with approval: It is used for requesting help that requires manager or board approval.

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@Lars Barthel Thank you for the Response

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@Nic Brough -Adaptavist- Thank you for the Response

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A service request is a customer asking you to do something for them.

A service request with approvals is a customer asking you to do something for them, but it's something that needs to be approved of by someone other than the customer or person doing it.

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But What is a Service Request ?

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It's a representation of a request made by a person (or, sometimes, a machine) for your organisation to perform a service for them.

For example, I walked in to the barber half an hour ago, and requested a haircut. They cut my hair (provided the service I was requesting). And a minute ago, I walked into the pub and requested a coffee (slightly too early for a beer)

We didn't handle those with Jira, but we could have.

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What is Service Requests with Approvals

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