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What if I Configure same email in two JSM projects.If so in which project ticket will be created

sharath sunkari
sharath sunkari
March 7, 2024

Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a person creates a ticket in which project queue the ticket will get cretaed.

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Alex Koxaras -Relational-
Alex Koxaras -Relational-
Community Champion
March 7, 2024

Hi @sharath sunkari 

That's not possible since Jira will not let you connect the same email account to another project.

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sharath sunkari
sharath sunkari
March 7, 2024

Its possible to add same email to two different projects and I have configured the same in two

 

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Alex Koxaras -Relational-
Alex Koxaras -Relational-
Community Champion
March 7, 2024

How? I've tried that previously and I wasn't able. Can you please share a screenshot of the email setup in your two projects?

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sharath sunkari
sharath sunkari
March 7, 2024

Actually im using custom mail, i mean microsoft personal mail in two projects. Thats the reason im able to configure it

 

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