Virtual Service Agent - View full conversation details

[Jared Grywacheski]

We have a VSA setup on our Service Desk portal. We can go into Studio > Insights and view Conversations but it only gives us the First Message. 

According to this:
https://support.atlassian.com/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/

"To see the details of a conversation, select the arrow in the Link column. Not all channels allow you to view the full conversation."

We do not have an arrow in the Link column, is there a setting that we need to change to allow our channel to link to full conversation details? 

[Marc - Devoteam]

Hi @Jared Grywacheski 

Based on the documentation you shared, I can't figure this one out as well.

Might be worth to raise this with Atlassian Support