View forms in Help Center
Antonia
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Is it possible for customers to see the attached forms in our Jira Service Management Help Center?
1 answer
1 accepted
Susan Waldrip
Community Champion
Hi Antonia, thanks for your question! You can open a work item in the agent screen, select the three dots menu (right side of the form) and select "Make form external".
If the form is attached via an automation, then in the action "Attach Form" set the Visibility to "External".
Antonia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
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