Using real reporter with Exalate

[Asier Vadillo]

Hello,

We use Exalate to synchronize two different projects. However, when Exalate transfers an issue from one project to the other, the original reporter is lost and Exalate itself appears as the reporter instead.

Is there any way to preserve the original reporter — perhaps using automations or some other method?

[Dhiren Notani_Exalate_ · Accepted solution]

Hi @Asier Vadillo ,

Thanks for posting this question here.

I am Dhiren, one of the Solutions Engineers working at Exalate.

By default, the Exalate app user appears as the reporter because reporter fields in Jira are restricted — only users with the right permissions and access on the target instance can be set as the reporter.

To sync the user fields like (Reporter and Assignee), the pre-requisite is that the other side should also have the same user.

You can follow this doc to sync reporter

If you still need more help please create a ticket with us using this link.

Thanks, Dhiren

[Asier Vadillo]

Hi @Dhiren Notani_Exalate_ ,
The users in the origin project are not in the other one, so it is not possible for us.
Thanks anyway!