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User can't configure or edit project settings in portal even with admin role, how to do it?

Ivan Zuniga Alegria
Contributor
October 15, 2025

So even with the permissions, it's not possible to edit it. we try to access to:

Projects / Service & Support / Project settings 
Portal

Screenshot 2025-10-15 162407.pngimage.png

1 answer

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2 votes
Answer accepted
Marc -Devoteam-
Community Champion
October 15, 2025

Hi @Ivan Zuniga Alegria 

Has this user been granted a JSM license.

Ivan Zuniga Alegria
Contributor
October 15, 2025

Thanks Marc, we will check

Like Marc -Devoteam- likes this
Ivan Zuniga Alegria
Contributor
October 16, 2025

Done, Thanks again

Like Marc -Devoteam- likes this
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