Unable to verify DNS

[Kinka Family IT]

Hi

I am unable to verify the DNS record to add a custom domain

[Jehan Bhathena · Accepted solution]

Hi @Kinka Family IT ,

The DNS seems to have failed in the verification stage, would recommend starting from scratch and adding all values in your DNS provider again.

As per https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/,  if you hover over the X mark you should get a more precise error, please can u share that too.

[Kinka Family IT]

Tried re-adding, still same issue

[Kinka Family IT]

Also

This is a second account using the same domain, I am able to verify the DNS records using a different atlassian account but not this one

This screenshot is for the other account

Thank you for your help