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Unable to signup on customer portal

Arjun Upadhyaya
Arjun Upadhyaya
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October 30, 2024

When customers try to signup using their email on the customer portal for Jira Service management, they get the below error message. I have changed the channel setting to be Open, however, I still get the below error. 

 

We couldn't give you access. Use another email and try again.

 

Request some support on this.

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Jack Brickey
Jack Brickey
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October 30, 2024

Hi @Arjun Upadhyaya , could you check the following configuration settings to ensure that it is properly checked?

admin settings (gear icon) > products > Jira service management > Customer access

 

IMG_4780.jpeg

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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