Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to save automation - invalid incoming webhook trigger

Mark Sheraton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 5, 2026

I'm trying to create an automation using the incoming webhook trigger and then the action to create a work item.  However it will not let me save it.  I only get the error 'invalid incoming webhook trigger'.  My account is an administrator in this space.  Any ideas? (screenshot attached)

Screenshot 2026-08-05 162137.jpg

2 answers

1 accepted

0 votes
Answer accepted
Markus
August 6, 2026

Hi @Mark Sheraton,

for the webhook to 'activate' you'll need to save the flow first. For this select 'Save without enabling': 
2026-08-06 09_32_53-Flow builder - Flows - Jira — Mozilla Firefox.png
Once the flow is saved, then the trigger will update and give you the unique URL you send to. The Secret will still be greyed out. In order to generate a Secret you need refresh it once
2026-08-06 09_34_08-Flow builder - Flows - Jira — Mozilla Firefox.png
Hope this helps on your Issue.

Best Regards,
Markus

Mark Sheraton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2026

Thank you

0 votes
Mikael Sandberg
Community Champion
August 5, 2026

Hi @Mark Sheraton,

Welcome to Atlassian Community!

Have you tried to regenerate the URL that the incoming webhook trigger is using? After you done that try and save the automation. 

Mark Sheraton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 5, 2026

Hi @Mikael Sandberg  thanks for the welcome.

I very well may be misunderstanding the question however, I was expecting JIRA to provide me with a URL I could then use in my powershell script to create a new case.  It's not done that, so there is no URL to regenerate.   

I did a similar thing with Slack today and that's how it worked.

Mikael Sandberg
Community Champion
August 5, 2026

What happens if you save the automation without enable it?

Like # people like this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events