Unable to access the customer portal.

[Tristan Fischer]

Hello,

For some reason It's impossible to access our customer portal or to customise it. https://jira.gardias.net/servicedesk/customer/portal/98

Any ideas?

[Ivan Nikitin]

Hi Tristan_Fischer,

Thanks for your question.

You may not have the right configuration setup for your Jira Administrators to access your Customer Portals. See Project Settings | Customer Permissions to control the level of access to your portals.

However, you may be affected by this bug raised in Atlassian Community, where in certain conditions your Jira Administrators cannot access the Customer Portal for a project.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customers-can-t-access-Service-Desk-Portals/qaq-p/1137187

For more information with customising the customer portal, see https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html

Ivan

Jira Service Desk