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Ticketing system for Free JSM

Loui Dio
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August 11, 2026

Hello Atlassian Community,

I would like to ask if the ticketing system is available to the Free subscription of the JIRA Service Management.

Best Regards,
Loui

1 answer

1 accepted

3 votes
Answer accepted
Cristian Quiroz
Contributor
August 11, 2026

Hi @Loui Dio !

Yes! The ticketing system is fully available on the Free plan of Jira Service Management. You get:

  • Up to 3 agents
  • Email, portal, and widget channels to receive tickets
  • Up to 2GB File Storage and 500 automation rule runs per month

It's a solid starting point for small teams. You can check the full feature comparison here: JSM Pricing & Plans

Hope that helps! 

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