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The field 'labels' is not valid for this request type

Steven Miller
Contributor
September 15, 2025

Working on an integration with Zabbix 7 LTS so it can create tickets in JSM via the API when certain alerts are triggered. I am using the included JSM media type in Zabbix.

Currently the Zabbix trigger sends certain fields but it seems to be having issues with the labels field, as I am getting this on the response:

"Received response: {"errorMessage":"Unable to create request because of these errors : The field 'labels' is not valid for this request type 'Technical Support'.","i18nErrorMessage":{"i18nKey":"sd.request.create.error.failed.msg","parameters":["The field 'labels' is not valid for this request type 'Technical Support'."]}}"

But the request type in JSM contains the labels field:


msedge_sk3rbHRsld.png

Has anyone run into this? Am I missing some other field?

 

EDIT: I found the issue, these fields need to be present on the 'request form' and not the 'work item view'.

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Answer accepted
Fabian Lim
Community Champion
September 23, 2025

Glad to know you solved your own issue. 

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