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Tab through tickets

David Thompson July 29, 2021

Is there a way to quickly click through my tickets? I can view my tickets in a list or individually, but if I want to look at another ticket I have to click on my bookmark taking me back to the list, and then click the ticket I want to view. In my past experience there were up and down arrows where I could quickly click through all of my tickets.

1 answer

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Jack Brickey
Community Champion
July 29, 2021

from list view if you click on the first issue you will be taken to the detail view. from there you can use next/previous arrows as below...

2021-07-29_15-43-32.jpg

David Thompson July 30, 2021

Hey Jack Thanks for replying. Your screenshot looks familiar but I feel like you're using the Jira software for bug fixes and I'm using Jira service management. My view looks different than yours. Here are some screenshots.

Screen Shot 2021-07-30 at 10.47.23 AM.pngScreen Shot 2021-07-30 at 10.47.43 AM.png

Jack Brickey
Community Champion
July 30, 2021

Sort of….I’m using a JQL query not a JSM queue. You could use a JQL query even in JSM but, as you have seen, this isn’t available in a Queue view.

David Thompson July 30, 2021

Ahh, thank you! I clicked on "filters" from the navigation bar and selected "advanced issue search" and now I can view the tickets in that format. 

 

Thanks!

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