Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

System Webhooks that sends a Teams message to a Channel - cannot be customized.

VLTKIM September 24, 2025

I created a webhook that sends a Teams message to a specified Teams Channel.

The message is sent to the Teams channel but it doesnt have the link to the Jira service issue which triggered it.

How it was done: The Team's Channel webhook URL was entered into the Jira Project's automation "Send Web Request" step.

"Custom" was selected for the Web Request Body.

But the customized text is not posted to the channel 

The system default message does not contain a link to the issue - so you have to manually copy the issue and go into the JIRA helpdesk and search for it. 

The system default shows up even if I don't use a custom body but select "Issue Data (Automation Format)" or "Issue Data (Jira Format)". It doesnt change the body format. Selecting "Empty" gives a 411 error.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events