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Removing Email Signatures ,company logos when replying to JIRA notification emails

Hello ,,

When users reply to JIRA notification emails it will post as comment in JIRA issue.


WHen it is done,all email signatures,company logos and garbage will post with the email in comments.


Help me to remove all that garbage and just posting the comment with matter.




3 answers

This feature for Cloud seems like it should be "table stakes" - parsing through comments with all the signature logos and garbage is time consuming and annoying.

Indeed it is very much so.

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 13, 2018

Are you using Jira Server or Jira Cloud?  Depending on your platform will really determine what options you have to tackle this problem.

For Jira Server, I would recommend starting with this KB:  How to Strip the Old Reply Data from Incoming Email When Using Outlook

However if you are using Jira Cloud, you cannot follow those steps.  Instead for Cloud, it might help to use a 3rd party plugin such as the Jira Enterprise Mail Handler plugin.  They appear to have documentation on how you can configure their plugin to do this in JEMH Documentation: Remove Signature Text and Images

You could probably also use this plugin method for Server as well since it appears this vendor does have a server version of this plugin.

Hi Andy,

Has there anything new come up - built into Cloud - within the last 2.5 years?

We have a big table signature which would be great to get rid of.

Like # people like this
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 24, 2020

For Jira Cloud Service Desk, there have been changes made in regards to the mail handlers, however JSDCLOUD-5878 : Remove e-mail signatures from incoming mail is the feature request that is still outstanding.  This would need to be addressed to try to manage this in Cloud today.   Please follow that suggestion for updates on this.


Like # people like this

Thanks for the link Andy!

Still need the Jira Software Cloud version of mail signature management.

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5 years on... Atlassian obviously not interested...

Like # people like this

I did this using a Jira automation.

- When ticket is created

- Delete all attachments

- Delete comment with smart value {{}}

Seems to be working!!

Hello Matt!
But what if a real attatchment has been included in the email? 

I'm not the best with these, but you can regular expressions within the "Delete attachment" option

For example, if you wanted to delete any attachments except Excel spreadsheets, you can select "Does not match" and then use a regular expression like the below:


I'm sure there's a way of expanding that expression so it cover multiple file types, but I'm not clever enough to know how!

Like Eric Bergeron likes this

Obviously there are cases where you'd absolutely expect a PNG file and your signature logo is PNG, so you can specify filenames.

It gets very complicated past that, and it's not a perfect solution by any means. But, for an internal desk team that we run, the above covers our need.

Like Eric Bergeron likes this

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