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Scan QR Code to Automatically Update an Asset Field

Benjamin Lapolla
August 4, 2026

The way that we have it now, we can scan the QR code of a device using a phone which brings us to the record in Jira Assets. From that screen we can use a dropdown to manually update the location field for the device. We want to avoid having to manually update the field using a dropdown and instead scan a QR code for the location to update the field.

For example, is the following use case possible in Jira Assets (or a Jira Marketplace app)?

User needs to do a manual inventory of a storage room. The user has a dedicated hardware scanner (not a phone) and scans the QR code for a device. The user sees that Jira Assets (or Jira Marketplace app) says that the printer is located on Shelf A even though it's actually on Shelf B. The user then scans a QR code for Shelf B to update the device's location data.

3 answers

7 votes
Andrea Robbins
Community Champion
August 4, 2026

The Jira Cloud app will allow you to do this! When filling an asset field on a form on the app, the QR code can be used to scan the asset, and it will automatically populate the field. 

You would probably need to create a form called, Update Asset Location, where the one field is the scanned asset to be updated, and the other field is the asset location to be updated. After submission, automation can update the actual asset.

See the image below, where the Application to change field is on the request type form, and when I click on it, it allows me to select, search for, or scan objects:

 

Andrea Robbins
Community Champion
August 4, 2026

Screenshot 2026-08-04 at 12.45.00 PM.pngScreenshot 2026-08-04 at 12.44.55 PM.png

Benjamin Lapolla
August 5, 2026

Thanks for the info. I'll take a look at this and see if this option will work for my users.

Like Andrea Robbins likes this
0 votes
Marc -Devoteam-
Community Champion
August 5, 2026

Hi @Benjamin Lapolla 

Welcome to the community.

@Andrea Robbins is correct.

If you want this to be done directly in Assets and not use a form or automation, you can use a 3rd party app where you can even have templates

Look at scanstar-for-insight-and-jira 

Benjamin Lapolla
August 5, 2026

Ideally, we'd go with something purely in assets, so this is an option we'll consider. I'm going to present both options to my users and see what they think would work best for them. Thanks for the info.

0 votes
Joseph Chung Yin
Community Champion
August 4, 2026

@Benjamin Lapolla 

Welcome to the community.  I would agreed with what @Andrea Robbins stated.  BTW, the company she works for is an excellent resource for excellent Jira add-ons (key one will be ScriptRunner for Jira)

https://marketplace.atlassian.com/vendors/81/adaptavist

Best, Joseph

Andrea Robbins
Community Champion
August 4, 2026

Appreciate the shout out! 

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