SLA setting

[Alex Lee]

Hi All,

Can I set SLA (resolve within 4d) to one type of issue, and SLA (resolve within 7d) to another type of issue with in the same Service Management Project in Cloud?

Thanks,

Alex

[Alex Koxaras _Relational_ · Accepted solution]

Ηι @Alex Lee 

Yes, of course you can! You just have to add another goal and write the corresponding jql, e.g.:

issuetype = issue_types_name_of_4d_goal

issuetype = issue_types_name_of_7d_goal

[Alex Lee]

Thank you for your prompt response!