MacBook Pro from Atlassian MDM / Apple Business Manager
Dear Atlassian IT Support and Infrastructure Team,
I hope this email finds you well.
I am writing to formally request the removal of a second-hand MacBook Pro (2019, 16-inch) from Atlassian's Device Management (MDM) / Apple Business Manager (ABM) system.
I recently purchased this hardware for my personal use. However, during the macOS setup and activation process, the device automatically prompts an "Atlassian Pty Ltd" Device Management screen, which prevents me from completing the configuration and using the laptop normally.
It appears that this laptop was previously operated by your organization and was cleared for disposal or resale, but its serial number was accidentally left enrolled in your Apple deployment network.
Could you please kindly forward this ticket to your IT Infrastructure or Asset Management department to release / unenroll this serial number from your Apple Business Manager account?
Device Specification:
Model: MacBook Pro 2019 (16-inch, Core i7)
Serial Number: C02CJ0DSMD6V
I would be deeply grateful for your assistance in releasing this device so that it can be operated as a standard consumer laptop. Please let me know if you require any further information or photos of the device hardware.
Thank you very much for your time and cooperation.
Best regards,
Aziz Aghazadeh
smartelectronic@outlook.com
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