We’ve made a change to Atlassian’s incoming email processing service for Jira Cloud, including Jira Software and Jira Service Desk Cloud.
As of today, Jira Cloud will reject any email if the sending domain has SPF configured and their IP address does not match the SPF configuration. As a result, requests, issues, comments, and other items will not be updated. The person sending the email will receive a reply with details about the error.
What do I need to do?
The sender will need to update their SPF settings on their DNS (Domain Name System) SPF record. SPF record settings can be tested using tools like MxToolBox. Alternatively, the sender can change the IP addresses or domain that their emails are sent from.
For questions or support, open a support ticket.
The Jira Cloud team