Request form checkboxes to checklist?

[Olof Nysten]

I have seen this issue this support community before, but not with a solution.

I collect a lot of data from the issue request form for an onboarding flow. Some of the fields are checkboxes and I want an automation to convert these to a checklist for the agent instead of a list of the checked options.

Is that possible?

Thank you in advance

[Jack Brickey]

There is no automation means of doing this. It seems to me that you need to create a new custom field. You might also want to look at one of he several checklist addons in the marketplace.