Removing Slack Notifications/Threads for JSM Updates

[derek.duhaime]

Hello All,

I'm curious to know if there is a way to shut off Slack threads for ticket updates. 

Example: I work strictly out of JSM website and address tickets there. I constantly get Slack threads for each update. It's redundant and way too noisy. 

Any suggestions are much appreciated! 

[Joseph Chung Yin]

@derek.duhaime -

If you are the full admin for your site and env, then you just need to turn off the integration between JSM/Slack.  This type of integration is not setup out of the box.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[derek.duhaime]

Thanks, unfortunately, that would turn it off for everyone, right?

I'm looking to do this just for me :/ 

[Joseph Chung Yin]

@derek.duhaime -

Unfortunately, that will be the case based on my understanding.  You can either reach out to Atlassian Support (https://support.atlassian.com) or Slack support for further assistance to see if the Slack notification can be disable at the individual user basis.

Best, Joseph

[derek.duhaime]

Will do, thanks!