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Removing Customer JSM Free Tier

Isaac Do October 23, 2025

Hi,

 

We are currently on the Jira Service Management Free Tier and we are struggling to remove Customers from the Customer list in the project sidebar. We have removed them from the Space Settings > Access > People and Access but we still see their information in the Customer list.

We've tried looking through Jira docs but it looks outdated for the old UI and our administrative control is limited due to Free Tier.

 

The customers signed up through the portal not licensed. We cannot find where the Portal-Only customer settings are. They are no where to be found in the Administration. I am the org admin.

 

Can anybody help with this? This new UI is frustrating.

1 answer

0 votes
John Funk
Community Champion
October 23, 2025

Hi Isaac,

Here is the guidance for deleting a customer from your instance. 

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

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