Reminder automation

[László Kíra]

Hi, 

I'm struggling to make an automation that reminds the assignee that there's a task due. 

There's a date & time field with the due date. My goal is for jsm to leave a comment 15 minutes before that. 

This is what I have so far. This is a company managed service project.

My problem is it can't be triggered. 

Thanks in advance!

[Marc -Devoteam-]

Hi @László Kíra 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[László Kíra]

Hi Mark,

Thanks, I updated the post! 

[Marc -Devoteam-]

Hi @László Kíra 

Can you provide details of the automation steps and audit log, what dies this mention when the ruel runs?

[John Funk]

Hi László,

Please post a screenshot of the rule that you have so far. Also, what is not working with it? 

[László Kíra]

Hi John,

I updated the post with them.

Thank you!

[John Funk]

Since it is a scheduled trigger, you should have a JQL statement in the Scheduled part of the trigger. Can you share the details of that?