does anyone know if it is possible to redirect my users who are connecting to the JIRA portal of JIRA service management (cloud), to my website where I'm hosting the lightweight request form widget?
@Phill Harris I am unaware of any way to do this on cloud. I would suggest just setting up a URL that you can provide individuals that takes them to the lightweight request form. or just use the customer portal as it was intended to be used. Using the customer portal will allow you to have a one-stop-shop to submit issues (request forms), find answers (confluence knowledge base), and see the status of your requests. I would suggest just using the portal since it provides a robust solution.
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