How do you add "Add Forms" to the Create screen of Jira Service Desk?

[Chasmin Lewis]

We have a JIRA Service Desk project with Request Forms based on issue type and request type. Once a ticket is created, we can add a form to it, but this form needs to be completed by our external customer. We want to add the form to the create ticket page so external cxustomers will be prompted to fill it out at in-take. We cannot figure out how to have the "Add Forms" button to the Create tickets screen for JIRA Service Desk. Can someone help?

[Harrison Ponce · Accepted solution]

Hi @Chasmin Lewis , great question! When editing the request type from your project settings, you should see an option at the bottom of the request type editor to attach a form. This will add the form into the Request form view that the customer sees in the portal.

Does that help?

[Chasmin Lewis]

Yes, Thank you. I overlooked the bottom of the form. 

[Harrison Ponce]

You got it! No problem!

[GNarsimhagowda - Empyra · Accepted solution]

Hi, @Chasmin Lewis ,

You can add the forms to the request type in the project settings after clicking on the request type you need to add the form. At the bottom of the screen you will have option to attach the form. For reference i have added the screenshot 

Thank you.

[Chasmin Lewis]

This is very helpful and exactly what I was missing. I did realized that I need multiple request types since I have multiple forms. Thank you.