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Pulling Asset Info Into Smart Values

Lindsay Kirsch
September 16, 2025

Hello,

 

I am trying to get this value to populate into the Smart Values for an issue summary. What am I doing wrong?

2025-09-16_09-35-05.png2025-09-16_09-36-22.png

2 answers

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3 votes
Jeroen Poismans
Community Champion
September 16, 2025

Hi Lindsay,

Not much to go on but I will give it a try.

First: What is the name of the customfield containing the "Office Main" objecttype value on the issue? Let's call it fieldX for this.

The syntax then would be

{{issue.fieldX.OfficeName.FormalName}}

Assuming that:

  • OfficeName is a field of reference type (Object)
  • OfficeName's objecttype has an attribute FormalName with the text value you want to display.
0 votes
Lily Driscoll
Contributor
September 16, 2025

Hi Lindsay,

Similar to what Jeroen mentioned, I assume you have a custom field that stores the asset as that is a requirement.

I currently use the 'Lookup objects' action to grab details for a specific asset. 
Screenshot 2025-09-16 111459.png

Screenshot 2025-09-16 111535.png

Jeroen Poismans
Community Champion
September 16, 2025

Hi Lily,

This will work but are actually a few obsolete steps.

When you have the object in an asset field, you don't need to retrieve the asset separately, you can access its attributes and the ones from referenced assets in one go via the syntax mentioned above.

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