Prepopulate Fields

[Jule Helder]

Hi there,

Is it possible to prepopulate fields in issues depending on the request type? For example an employee calles the IT Helpdesk, the agent opens a ticket for this person, he chooses the "Get IT Help" Request Type, is it possible to fill in automatically the description field with a specific text or populate other fields? 

Best regads,

Jule

[Gaurav · Accepted solution]

Hello @Jule Helder 

We cannot have a default value for description in the Cloud Jira. But having said that, there are alternate ways to do so.

• Create custom field
• Define the default values for this custom field
• Replace the 'Descriptio' field with the custom field on Create Issue screen
• Once the issue is created, copy the content from the custom field to 'Description' field using Automation or Workflow functions

The details have been well explained here: https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

Kindly accept the answer if this helps.

--GG

[Jule Helder]

Thanks Gaurav, that helps!