Possible to Change the 'FROM' Address?

Hi,

Wondering if its possible to change the 'from' email address or rather, how its identified.

For example, ' Jira Service Management Widget ' or ' Automation for Jira '

I'm seeing this on emails that are sent to customers after submitting a ticket or in response the ticket.

I have been able to verify my domain and add my own 'from' email address but its somehow changing the display name part to something I don't want.

Apologies if that doesn't make sense and if posted before but I couldn't find it.

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

@Tronic Tonic Welcome to the Atlassian community

In server you can use smart values on the automation to change the name that is displayed. This does not exist in cloud yet. There is a feature request here that you can vote for that will fix the issue when implemented.

https://jira.atlassian.com/browse/JSDCLOUD-5776

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

That is indeed what I’m looking for.

Has a few linked items there but they are open since 2018 so it is unlikely to be resolved for me to make this my permanent tool of choice.

It’s a shame.

Thanks for the answer though @Brant Schroeder

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Possible to Change the 'FROM' Address?

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events