Playbook

[Vignesh.Hariharan]

How to efficiently manage and set Department Guidelines and Policies. 

[Walter Buggenhout]

Hi @Vignesh.Hariharan and welcome to the Community!

Could it be you are referring to the new playbooks feature in JSM? Maybe this support article can get you started ...

Hope this helps!

[Susan Waldrip]

Hi @Vignesh.Hariharan , welcome to the Community, we're glad you're here!

The support article @Walter Buggenhout provided is probably the best place to start, and if you want more detail, Atlassian did a webinar about the new JSM Playbook in February that might also be helpful. Good luck!