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Permissions Jira service Management Access

Ana Luiza Chagas
Contributor
September 20, 2024

Hi team!

I would like help regarding permissions in Jira service management.

Currently, our customers register on our services portal and are then redirected to a Jira registration screen where they are instructed to log in with their Microsoft account if they have our internal domain.

However, when registering with a Microsoft account in Jira, the user automatically receives permissions for Confluence and Jira Software, and they only need access to Jira Service Management.

How can I fix this behavior and make users only receive the client permission to the Jira service management product?

Does anyone know how to help me, please?
Thanks!

register jira.png

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Answer accepted
Mikael Sandberg
Community Champion
September 20, 2024

If you go to admin.atlassian.com > Products > User access settings you can control what users get access to when they sign up.

Ana Luiza Chagas
Contributor
September 23, 2024

Hi @Mikael Sandberg 

I didn't find the User Access Settings option when I accessed the product settings in my Jira cloud. Could you explain to me better where I can view it, please?

Thanks!

configs.png

Mikael Sandberg
Community Champion
September 23, 2024

You are looking in the wrong place, the screenshot you added is from Settings > Products. You have to go to admin.atlassian.com > Products and there you have User access settings

Screenshot 2024-09-23 at 12.04.30 PM.png

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Ana Luiza Chagas
Contributor
October 4, 2024

Hi @Mikael Sandberg 

Thank you very much for your help, my team and I were able to adjust it correctly now!

Have a nice weekend!

Like • Mikael Sandberg likes this
DEPLOYMENT TYPE
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PERMISSIONS LEVEL
Product Admin
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