Performance of Virtual agents are different in portal and Slack

[Roy Chen]

Hi Guys,

I am recently trying to deploy the virtual agent as a AI agent in my Slack channel to help replying customers about simple documented questions, or raise an ticket for complex questions. But after setting things up according to the doc, I found that the agent in channel is not the same as the one in the portal. 

The agent in the portal did a great job:

While the Slack agent does not even understand the question:

I want to know how should I set to make the agent in Slack do the same thing as the one in the portal?

[Dan Breyen]

Hi @Roy Chen welcome to the community.  I could be wrong, but I don't think there's any setup that you need to do, I'm wondering if it's something going on at the server level.

Have you gone through this Knowledge Article?  Virtual Agent with Slack 

I did find several issues with the Virtual Agent & Slack, but nothing specific to content.

JSDCLOUD-15714 

JSDCLOUD-15592 

If you're still finding an inconsistency, I would suggest having your System Administrator contact Atlassian Support with more details so they can weigh in.

Hope that helps.