Page Tree not loading in Jira Portal but loads in Confluence

[Lisa Mazzarisi]

Im noticing that the Page Trees are not loading on any page in our Jira Portal but load perfectly fine in Confluence. Looking to see if anyone else is encountering this issue?  The area just appears blank in Jira.

[Pauline Laing]

I'm having the same problem, Page Trees are not working in the portal, but Child Pages are.

I have noted that the problem MIGHT be intermittent - I think I've seen Page trees load later in a session. However they seem to always fail the first time the user looks at the page.

The problem is that we have used a lot of Page Trees in our documentation, and now we have to change them all. That would be easy enough it we could find them, but there don't seem to be any search tools that can find them for us.

So we are looking for any help in overcoming that problem.

[Marc - Devoteam]

Hi @Lisa Mazzarisi 

Welcome to the community.

To my knowledge when having a KB space linked to a JSM project the page tree of the space is never displayed on the JSM portal.

As this information is not provided on the JSM end, just the articles that are in the KB space.

[Lisa Mazzarisi]

Hi Marc,

It was definitely visible in Jira Portal as I was using it as navigation on almost every page of our Help Center. The Child Page macro is working properly, but the issue in functionality with the Page Tree seems to be relatively recent.

[Marc - Devoteam]

Hi @Lisa Mazzarisi 

This looks like a 3rd party integration.

Can you show the config of this, is this done in Confluence or the Jira JSM portal?

[Lisa Mazzarisi]

So it looks like it was restored, and now the Page Trees are working properly in the Jira Portal :-) It was not a 3rd party integration, just the standard Page tree macro.