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Opening Customer portal to the public without the need of an account

RZ
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October 8, 2025

Hello,

 

I'm struggling to find a way of making mycompany.atlassian.net/servicedesk/customer/portals a publicly accessible website requiring no user account or log in information.

 

In essence I want anyone with that link to be able to open a ticket using a form I created - no login needed, no account creation, nothing

 

Project settings are set to open,

in the admin.atlassian.net under any domain i have Jira service management under "Customer"

 

Thanks

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