One Portal User with Permission Errors

[Michele Zaben]

I have a User Group of 20 or so users- I have 1 user in this group that is getting permission errors during the Create step of a Service Request.  She is also not able to see her items she created in the Portal view.

As the Admin user, the issues are actually being created and I can see them in Service Desk Admin tool and also see them on my test user in the Portal.

Any thoughts?  What setting am I missing for this user?

Michele

[Angélica Luz]

Hello @Michele Zaben,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support and you were able to fix the issue.

Please, feel free to share the resolution here to help other community members that may face the same issue.

Kind regards,
Angélica