Notify SLA on Microsoft Teams

[Jose Souza]

Hi team, 

Hope you all doing good.

I need to receive notifications on my Microsoft Teams when the SLA is about to be breached. I want to receive in a specific chat or group.

Can I do it using native features on JSM?

Thanks in advance.

[Mikael Sandberg]

You can do this via automation, trigger the automation on when the SLA is about to breach and then use the Send Microsoft Teams message via webhook component to send the message. Checkout this KB for more information using Teams with automations.