Notified when email requests fail - no email being received

[Mark]

I am referring to this article - https://community.atlassian.com/forums/Jira-Service-Management-articles/Announcement-Get-notified-when-email-requests-fail/ba-p/2999861#U3040611

Is there something I am missing with this feature?

I am a project admin, I have 'Failure' emails in our incoming logs - see below.

If I select 'Edit' under the incoming mail account, the 'Error notifications email address' field is blank

Therefore, as a project admin, I should be receiving these error email alerts; however, I am not receiving anything.

Any advice would be greatly appreciated.

[Nadhila Savira]

Hi Mark,

So sorry that we couldn't provide an answer for you here! It is indeed difficult to say right of the bat what could be going on here, we'd have to check your project and analyse.

I see that you've created a support ticket with us, so let's talk further there as we'd love to look into the details of this issue. I thank you in advance for your patience.