Notification email no display image -Gmail

[Miriam Rincón]

Hi, we're noticing that when you're in observer mode, and you receive an email notification that an image has been added to an internal comment, the image isn't displayed.

[Trudy Claspill]

Hello @Miriam Rincón 

As per this article Notifications do not include the actual attachment, so there will be nothing to view when in the received email.

https://support.atlassian.com/jira/kb/how-to-send-customers-a-notification-with-the-most-recent-attachment-using-automation/

[Miriam Rincón]

But, we need only if you are observer o request participant the image display like the person informer. Not this

before this option works without problem

[Trudy Claspill]

I am not familiar with "observer mode" so perhaps I am misunderstanding your issue.

How do you enable observer mode?

Can you provide a screen image of a Jira email where you were previously able to see images for attachments on the issue?

[Miriam Rincón]

Observer mode is when you click the eye to follow the Issue. And you received the notification like a request participant or informer.

And the problem is a few times the image doesn't display in the notification 

[Trudy Claspill]

Thank you for that clarification. What you refer to as Observer Mode is also known as "Watching" to issue.

Going back to my original answer, according to Atlassian's article the attachment files are not included in the email notifications that they send, so images attached to the issue would not be viewable as images by the email recipient.

As far as I know this has been true for a very long time for Jira Cloud.