Chamados sendo compartilhados com clientes que não são da organização, mesmo com esse opção de compartilhamento desativada.
Can you provide more information on your ask? So we can further assist you.
By default there are two areas in the JSM application that control sharing -
1) For each project via Project settings >> Customer permissions under the "Customer sharing " section. Also refer to the following reference page - https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
2) At the global level - Under Settings >> Products >> Jira Service Management section >> Configuration - One can control sharing requests with a customer's organization "Should new requests automatically be shared with a customer's organization?".. NOTE this change controls for the entire site behavior.
Hope this helps.
Best, Joseph Chung Yin
Oi, @Felipe Ribeiro
You haven't shared enough information with the community for us to help you resolve this.
Could you please add additional details?
Best,
-dave
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