Not able to close the ticket

[Riddhi Kshirsagar]

Hi, 

I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets.  I am the Jira admin. 

Performed the below actions to resolve the issues:  

1. I updated the permissions for close issues and resolve issues. 

2. Removed properties from workflow

Can you please help me with the same.  

[Jack Brickey]

Hi @Riddhi Kshirsagar , indeed it seems to be a permissions issue. Can you verify that there are no conditions associated with the workflow on the transition to done/closed that might explain the reason?

[Riddhi Kshirsagar]

We have added one condition while closing the ticket. However, the same condition is added to other projects as well but I can close the tickets.