Not able to close the ticket

Hi,

I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets. I am the Jira admin.

Performed the below actions to resolve the issues:

1. I updated the permissions for close issues and resolve issues.

2. Removed properties from workflow

Can you please help me with the same.

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Hi @Riddhi Kshirsagar , indeed it seems to be a permissions issue. Can you verify that there are no conditions associated with the workflow on the transition to done/closed that might explain the reason?

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We have added one condition while closing the ticket. However, the same condition is added to other projects as well but I can close the tickets.

Screenshot 2023-12-07 at 6.46.04 PM.png

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Not able to close the ticket

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